Terms of Service

Last updated: 15 June 2026

These Terms of Service ("Terms") govern access to and use of Maneuvr, a competitor intelligence and brand tracking platform (the "Service") provided by Maneuvr.app, a company registered in England and Wales with company number [NUMBER] and registered office at [ADDRESS] ("Maneuvr", "we", "us").

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.

1. Who these Terms apply to

1.1 Business users. Organisations and individuals using the Service for business, trade or professional purposes.

1.2 Consumers. Individuals using the Service wholly or mainly outside their trade, business or profession. If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Where these Terms conflict with your statutory rights, your statutory rights prevail. Provisions marked "business users only" do not apply to you.

2. The Service

2.1 Maneuvr monitors publicly available information about companies you choose to track, including websites, pricing pages, news and other public sources, and produces analysis including signal scoring, feature gap analysis, battlecards, strategic summaries and a conversational query interface.

2.2 AI-generated content. The Service uses artificial intelligence to generate analysis, summaries and recommendations ("Outputs"). Outputs are produced automatically and may contain errors, omissions or out-of-date information. Outputs are provided for general informational purposes only and do not constitute professional, legal, financial or investment advice. You are responsible for verifying Outputs before relying on them for business decisions.

2.3 Third-party content. The Service collects and presents content from publicly available third-party sources ("Third-Party Content"). We do not own, endorse or verify Third-Party Content. All intellectual property rights in Third-Party Content remain with their respective owners. Third-Party Content is presented for the purposes of analysis, comparison and review.

2.4 Availability. We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security or operational reasons, giving advance notice where reasonably practicable.

3. Accounts

3.1 Registration. You must provide accurate, complete registration information and keep it up to date. You must be at least 18 years old.

3.2 Account security. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at support@maneuvr.app if you suspect unauthorised access.

3.3 Team accounts and roles. Where an organisation account includes multiple users with different permission levels (such as admin, member and viewer), the account administrator is responsible for managing user access and ensuring all users comply with these Terms. The organisation is responsible for the acts and omissions of its users.

4. Subscriptions and payment

4.1 Fees and currency. Access to paid plans requires payment of the fees set out at [PRICING PAGE URL]. Fees are charged in GBP and are stated exclusive of taxes unless indicated otherwise.

4.2 Payment processing. Payments are processed by our payment provider, Stripe. By providing payment details you authorise us, via Stripe, to charge your chosen payment method, and you agree to Stripe's applicable terms. Card details are collected and handled by Stripe; we do not store full card numbers.

4.3 Billing and auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) unless cancelled before the renewal date. You authorise recurring charges on each renewal at the then-current fee until you cancel.

4.4 Taxes. Fees are exclusive of VAT, sales tax and any other applicable taxes, which you are responsible for paying in addition, except for taxes on our income. Where you are a business customer outside the United Kingdom, you are responsible for any self-assessment or reverse-charge obligations in your jurisdiction. Where we are required to collect tax, we will add it at the applicable rate.

4.5 Failed payments. If a charge fails, we may retry it using the payment method on file. If payment remains outstanding, we may suspend or restrict your access to paid features after 7 days and terminate the subscription after 14 days, in each case without limiting any fees that remain due. We will notify you of a failed payment and give you an opportunity to update your payment method before suspension where reasonably practicable. Reinstatement may require payment of outstanding amounts.

4.6 Chargebacks. If you initiate a chargeback or payment dispute for a charge that is validly due under these Terms, we may treat this as a breach and suspend or terminate your account. We ask that you contact us at support@maneuvr.app to resolve any billing concern before disputing a charge.

4.7 Price changes. We may change fees with at least 30 days' notice. Changes apply from your next billing period. If you do not accept a change, you may cancel before it takes effect.

4.8 Consumer cancellation rights. If you are a consumer, you have a legal right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin providing the Service during this period, you acknowledge that you will lose the right to cancel once the Service is fully performed, and if you cancel after the Service has begun you will pay for the proportion of the Service provided up to the point of cancellation.

4.9 Refunds. Except as required by law or stated in clause 4.8, fees are non-refundable, including for partial billing periods, unused credits, and plan downgrades taking effect mid-period.

5. Plans, credits and usage limits

5.1 Plans. The Service is offered in tiers, including a free plan and paid plans, each with different limits on tracked competitors, user seats, AI credits, available channels, data retention and other features, as described at [PRICING PAGE URL]. The limits applicable to your plan apply to your use of the Service.

5.2 AI credits. Certain AI-generated actions consume credits. Each paid plan includes a monthly credit allowance that resets at the start of each billing period and does not roll over. Unused credits expire at the end of the billing period and are not refundable or exchangeable for cash. Additional credit packs may be purchased; unless stated otherwise, purchased credits are also non-refundable.

5.3 Usage limits. We may enforce plan limits technically, including by preventing actions that would exceed your allowance until you upgrade or your allowance resets. We may apply reasonable measures to protect the Service from excessive or abusive automated use.

5.4 Free plan. Any free plan is provided "as is" and "as available", without warranties or any support commitment. We may modify, limit or discontinue a free plan, or any feature of it, at any time without liability. Free plans are intended for evaluation and individual use, not for reselling or production-critical workloads.

5.5 Upgrades and downgrades. Upgrades take effect immediately and may be charged on a prorated basis. Downgrades take effect at the end of the current billing period. On downgrade, features and capacity exceeding the lower plan's limits (such as competitors above the new cap or additional seats) may be archived, paused or removed. No refund is due for a mid-period downgrade.

6. Your data

6.1 Customer Data. "Customer Data" means data you submit to the Service, including competitor lists, tracking configurations, your own product and feature information, notes and uploaded materials.

6.2 Ownership. You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive licence to host, process, analyse and display Customer Data solely to provide, maintain, secure and improve the Service.

6.3 Your responsibilities. You confirm that you have the rights necessary to submit Customer Data to the Service and that doing so does not infringe any third party's rights or breach any law or contractual obligation.

6.4 Data export and deletion. You may export your Customer Data at any time while your account is active. Following termination, we will delete or anonymise Customer Data within 90 days, except where retention is required by law or for backup integrity, in which case data remains protected under these Terms until deleted.

7. Data protection and privacy

7.1 Each party shall comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

7.2 Our processing of personal data is described in our Privacy Policy at [PRIVACY POLICY URL], which forms part of these Terms.

7.3 Where you submit personal data within Customer Data and we process it on your behalf, we act as your processor and the data processing terms at [DPA URL] apply. You are responsible for ensuring you have a lawful basis to provide that personal data to us.

7.4 The Service is designed to monitor companies, not individuals. You must not use the Service to track, profile or build dossiers on identifiable private individuals.

8. Acceptable use

You must not, and must not permit others to:

(a) use the Service for any unlawful purpose or in breach of any applicable law or regulation; (b) use the Service to monitor or collect information about private individuals rather than businesses; (c) attempt to gain unauthorised access to the Service, other accounts, or our systems; (d) resell, sublicense or provide the Service to third parties except to your authorised users; (e) copy, scrape or systematically extract Outputs or Service content to build a competing product; (f) reverse engineer, decompile or disassemble any part of the Service except as permitted by law; (g) interfere with the integrity or performance of the Service, including by introducing malicious code; (h) use the Service to harass, defame or misrepresent any person or company, or to publish misleading comparative claims; (i) remove or obscure any proprietary notices.

9. Intellectual property

9.1 Our IP. We and our licensors own all rights in the Service, including its software, design, models, methodologies and documentation. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription in accordance with these Terms.

9.2 Outputs. Subject to clause 2.3, you may use Outputs generated from your account for your internal business purposes. You are responsible for ensuring that your use of Outputs, including any republication of Third-Party Content contained in them, complies with applicable law and third-party rights.

9.3 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

10. Third-party services

The Service relies on third-party providers, including AI model providers and hosting infrastructure. We are not responsible for third-party websites or services linked from the Service. Your use of any third-party service is subject to that provider's terms.

11. Disclaimers

11.1 The Service depends on the availability and accuracy of public sources, which we do not control. We do not warrant that the Service or Outputs will be accurate, complete, current or error-free, or that the Service will identify every relevant competitor development.

11.2 Business users only. Except as expressly set out in these Terms, the Service is provided "as is" and all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

11.3 Consumers. If you are a consumer, we will provide the Service with reasonable care and skill. Nothing in these Terms excludes our liability where it would be unlawful to do so.

12. Liability

12.1 Nothing excluded. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

12.2 Business users only. Subject to clause 12.1: (a) neither party is liable for loss of profits, revenue, goodwill, anticipated savings, or indirect or consequential loss; and (b) our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees paid by you in that period.

12.3 Consumers. Subject to clause 12.1, if we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not liable for business losses if you use the Service for commercial purposes despite being a consumer.

12.4 Decisions. You acknowledge that business decisions made in reliance on the Service are your own. We are not liable for decisions you take based on Outputs.

13. Indemnity (business users only)

You will indemnify us against claims, losses and costs arising from (a) your Customer Data, (b) your breach of clause 6.3, 7 or 8, or (c) your use of Outputs in breach of these Terms or applicable law.

14. Suspension and termination

14.1 Either party may terminate by cancelling the subscription effective at the end of the current billing period.

14.2 We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees when due, or if your use poses a security or legal risk to the Service or others. Where reasonable, we will give you notice and an opportunity to remedy the breach first.

14.3 Discontinuation of the Service. We may discontinue the Service, or any plan, in whole or in part, on at least 30 days' notice. If we discontinue a paid plan you are subscribed to for reasons other than your breach, we will refund any prepaid fees covering the period after discontinuation on a pro-rata basis.

14.4 On termination, your licence to use the Service ends and clause 6.4 applies to your Customer Data. For a period of 30 days after termination you may request export of your Customer Data, after which it may be deleted in line with clause 6.4. Clauses intended to survive termination, including any accrued payment obligations, and clauses 4 (to the extent fees remain due), 6.2 (to the extent needed for deletion), 9, 12, 13 and 17, will survive.

15. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-app notification. If you do not accept the changes, you may cancel before they take effect; continued use after the effective date constitutes acceptance.

16. General

16.1 Entire agreement (business users only). These Terms, together with any order form, the Privacy Policy and the data processing terms, form the entire agreement between the parties.

16.2 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.

16.3 Severability. If any provision is found unenforceable, the remainder continues in effect.

16.4 No waiver. Failure to enforce a provision is not a waiver of it.

16.5 Third-party rights. No one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

17. Governing law and jurisdiction

17.1 These Terms are governed by the laws of England and Wales.

17.2 Business users. The courts of England and Wales have exclusive jurisdiction over any dispute.

17.3 Consumers. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation. Nothing in this clause limits your right to rely on mandatory consumer protections of the country where you live.

Contact

Maneuvr.app [ADDRESS] support@maneuvr.app